Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 5–7 business days after a 1–2 business day handling period. Express (2–3 days) and Overnight via FedEx Priority (1 day) are also available at checkout.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat $6.99.

Question 3

Do you ship outside the United States?

Accepted Answer

No. We currently ship only within the United States, and we do not ship internationally at this time.

Question 4

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, at the same rates as other U.S. states, and orders over $75 qualify for free Standard Shipping. After handling, Standard Shipping to Alaska and Hawaii typically takes 7–14 business days in transit.

Question 5

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and email from your confirmation email. You’ll also receive a tracking number by email once your order ships.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, and American Express, all processed securely through PayPal.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All transactions are encrypted and processed by PayPal — we never see or store your full card number.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for items that are new, unused, and unwashed with tags attached. Email support@pawprintkin.us with your order code to start a return. See our Return Policy for full details.

Question 9

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

Question 10

Can I exchange an item for a different size?

Accepted Answer

Yes — let us know when you start your return and we’ll ship your replacement as soon as the original item is received, at no extra shipping charge.

Question 11

What if my order arrives damaged or wrong?

Accepted Answer

Contact us within 7 days of delivery with a photo of the issue and your order code. We’ll send a replacement or full refund, including shipping, at no cost to you.

Question 12

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled within 2 hours of placement — email us immediately and we’ll do our best to stop it before it ships.

Question 13

How should I care for my PAWPRINT KIN apparel?

Accepted Answer

Machine wash cold with like colors and tumble dry low. Turn printed items inside out before washing to protect the graphic, and avoid ironing directly over any printed design.

Question 14

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — email support@pawprintkin.us for bulk order (10+ units) or wholesale inquiries. We typically respond within 1–2 business days.

Question 15

What if an item I want is out of stock?

Accepted Answer

Email us at support@pawprintkin.us and we can let you know if and when it will be restocked.

Frequently Asked Questions