Return & Refund Policy

Last updated: January 2026

We want you and your pet to love what you ordered. If something isn't right, our team is here to help. This policy applies to orders shipped within the United States.

30-Day Return Window

Eligibility

To be eligible for a return, items must be:

• New, unused, and unwashed, with original tags attached
• In their original packaging where applicable
• Free of stains, odors, pet hair, or damage not caused by a manufacturing defect

We're happy to accept both returns and exchanges that meet these conditions.

Non-Returnable Items

For hygiene reasons, final-sale items marked as such at checkout are not eligible for return. Gift cards are non-refundable.

No Restocking Fee

How to Initiate a Return

To start a return or exchange, email us at [email protected] with your order code and the reason for your return. Our team will confirm your item is eligible and send you instructions for mailing it back to us at our store address. Please do not send items back without contacting us first, as unannounced returns may be delayed.

Return Shipping Costs

We do not charge a fee for return shipping. Once your return is approved, we will provide the return address and cover the cost of shipping the item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method and typically appear within 5–10 business days. All refunds are issued in USD.

Exchanges

Need a different size or color? Let us know when you start your return and we'll ship your replacement as soon as the original item is received and inspected, at no additional charge.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with a photo of the issue and your order code. We'll send a replacement or issue a full refund, including any shipping costs, at no cost to you.

Questions